Clear Policies. A Better Experience.
Clear Policies. A Better Experience.
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Please review our salon policies and health guidance before booking. Select a topic below to read the details.
Consultations & Deposits
Consultations & Deposits
A consultation is require for first time clients. Begin the consultation and booking process through Booksy. Consultation options may include an in-person visit, Zoom, FaceTime, or Facebook Messenger Video.
The consultation fee is $30 and is separate from all other services.
Service deposits are $20 or 15%, based on the service amount. The applicable deposit is due at booking to secure the appointment and is nonrefundable. Follow the deposit amount shown for your selected service on Booksy.
Consultations & Rescheduling
Consultations & Rescheduling
Cancel or reschedule at least 24 hours before your appointment to avoid a cancellation fee.
Deposits are nonrefundable. Any applicable cancellation fee must be paid before another appointment can be scheduled.
Late Arrivals & Rebooking
Late Arrivals & Rebooking
Arriving more than 15 minutes after your scheduled appointment time results in cancellation and forfeiture of the deposit. If you are running late, contact The Derway before your appointment begins.
One rebooking is permitted, based on availability. Any applicable cancellation fee must be paid before a new appointment can be scheduled.
No Call / No Show
No Call / No Show
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
Travel & Emergency/Squeeze-In Appointments
Travel & Emergency/Squeeze-In Appointments
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
Guests, Food & Phone Calls
Guests, Food & Phone Calls
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
Payment Methods
Payment Methods
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
Photo & Video Content
Photo & Video Content
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
First Visit Preparation
First Visit Preparation
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
Scalp Conditions, Allergies & Hair Integrity
Scalp Conditions, Allergies & Hair Integrity
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
When Medical Clearance May Be Needed
When Medical Clearance May Be Needed
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
Client Health Acknowledgment
Client Health Acknowledgment
A no call/no show requires payment of a fee equal to 50% of the scheduled service. Deposits are nonrefundable.
No future services will be provided until all required fees have been paid.
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